Our custom production time is typically between 1 to 14 days. Most orders are completed and ready to ship within 7 days.

The final timeline depends on the complexity of your design, its size, and whether you select our pre-assembly option.

We will provide you with a precise production schedule in your final quote.

Pricing: After confirming your design, we will send you a detailed, itemized quote that lists every component and its price. There are no hidden fees.

Payment: Once you approve the quote, we will provide you with a secure payment link for the corresponding amount.

We accept all major payment methods, including PayPal, Visa, Mastercard, Klarna, and Afterpay.

Interest-free installment plans (3-6 months) are also available upon request.

Due to the personalized nature of our custom pieces, they are not eligible for returns or exchanges. However, your satisfaction is guaranteed.

If any part of your order arrives damaged from shipping, please contact us immediately.

We will ship the necessary replacement parts to you and cover the cost of a local professional to complete the repair or installation, all at no expense to you.

Shipping: We offer both Sea and Air freight options. By default, orders over 8.8 lbs (4kg) are shipped via our reliable sea freight service.

Lighter accessory orders purchased in the future are sent via our subsidized air freight option, where we split the cost 50/50 with you (rates vary by country).

Assembly: You have two choices.

Pre-Assembly: We can fully assemble your custom piece before shipping.

Self-Assembly: If you prefer to assemble it yourself, we will provide everything you need: precision-made parts, a full toolkit, an installation video, and we include 1-2 extra boxes of our expansion sleeves, just in case.

Not at all! Your vision is the most important part, not your drawing skills.

A simple hand-drawn sketch, a few inspiration photos from social media, or even a written description of your needs is the perfect starting point.

Our job is to understand your unique aesthetic and translate your ideas into a beautiful, functional design. You bring the vision; we’ll handle the technical details.

Once you submit your inquiry, our design process begins:

1. Review & Clarification: Our design consultants will review your request. If we have any immediate questions to better understand your needs, we will email you promptly to discuss them.
2. Design & Proposal: Within 24-48 business hours, you will receive a Unicafurn email containing a preliminary design rendering and a detailed, itemized price quote.

Absolutely. The initial proposal is a starting point for our conversation.

We encourage you to provide feedback, ask questions, and request changes. Our consultants will patiently work with you to refine every detail until it’s perfect.

Even if you decide to go in a completely new direction from your original idea, we’re happy to start fresh. Your satisfaction is the most important part of the process.

Think of it as the difference between building with architectural blocks versus personalizing a masterpiece.

• Modular Furniture is built from the ground up. You work with our consultants to create a completely unique piece from our system of tubes, panels, and connectors—any style, size, and color combination you can envision.
• Customize Our Classics starts with a timeless design from our collection. We honor the original silhouette while allowing you to personalize it by selecting from our curated library of materials, finishes, and upholstery.

To honor the integrity of these timeless designs, we do not alter the original structure or silhouette.

Your customization options focus on the surfaces that make the piece uniquely yours. We primarily offer customization of the finishes (e.g., wood grain, panel color) and upholstery (e.g., leather, fabric).

We have developed many custom versions for clients that are not yet public, so please ask if you have a specific material in mind.

Yes, we offer material swatches so you can experience the quality firsthand. A sample kit is available for a $50 fee.

If you proceed with a custom or standard Unicafurn purchase after reviewing the samples, we will credit the $50 toward your order.

For US customers, we also provide a prepaid return label for the sample kit and will credit this return shipping fee upon making a purchase.

The first batch of samples for US customers is currently en route to our New York warehouse, while Asian and Southeast Asian customers will receive them directly from Hong Kong.

We have immense respect for the original USM Haller system, which is why we have studied it so meticulously.

Our goal is to honor its design principles while making key material upgrades for enhanced longevity and performance.

Here are a few key points:

• Connectors: Our expansion sleeves and connectors are 1:1, ensuring a seamless fit and lasting stability that is fully compatible.
• Materials: Aside from the steel tubing and powder-coating process (which we've upgraded), the other materials are of the same high quality.
• Steel Tubing: This is our biggest upgrade. Instead of chrome-plated steel, which can be prone to rusting over time, we use premium 304 stainless steel. In 2024, after hearing customer feedback, we upgraded our process from a 6K to an 8K polish for a superior, more brilliant luster.
• Panels & Finish: Our steel panels are coated with an international food-grade powder-coat finish, making them safe for immediate use in any environment and highly durable.
• Glass: When your design includes glass, we use panels from one of the world's top producers of high-strength tempered and explosion-proof glass.